COVID-19 RESPONSE

COVID-19 Updated 4/28/20

 

Dear Camp Families:

 

The health and safety of our campers is, and always will be, our top priority. Sports, by its very nature, requires close direct or indirect physical contact with other coaches, campers, balls, and/or other equipment. Additionally, the very nature of a children’s summer camp is for campers to engage in a social and interactive experience.

 

After careful thought and consideration to our campers, their families, and staff, we recognize the physical and social distancing limitations of camp and the resulting potential exposure risks to COVID-19.

 

Although we LOVE seeing our campers each summer, we feel the responsible thing to do is to cancel Spartan Allstars Sports Camp this summer. We know this is disappointing for all involved, both for us as coaches and for the campers and their families. The other activities normally held at La Cañada High School in the summer (Summer Acting Camp, Spartan Basketball Camp, Summer Film Camp, and ALF) are closing as well to help protect our beloved community.  

So what does this mean for our families and refunds?  We understand that many families are experiencing financial hardship at this time. Spartan Allstars is a small business and, although seasonal, we have year-round expenses and monies that have already been spent in anticipation for the full operating season (advertising, equipment, T-shirts, office, lease, etc.). Offering a FULL refund is literally impossible. 

 

While offering a full refund is literally impossible during this stressful time, we want to give families back as much of their tuition that is possible, while maintaining our base operating expenses. 

 

APRIL 28, 2020 COVID-19 CANCELLATION UPDATE:

Over the next 2 weeks, we will issue refunds and credits as follows:

  • For Campers: Refund minus $75 non-refundable deposit per session. However, this non-refundable deposit will be converted into Spartan Allstars credit for any family member in 2021. The credit is stored on ActivityHero for your convenience.

  • For Junior Counselors: Refund minus $50 non-refundable deposit per session.  However, this non-refundable deposit will be converted into Spartan Allstars credit for any family member in 2021. The credit is stored on ActivityHero for your convenience. Please contact us if your youngest child is going into 9th grade next fall.

 

Additionally, we are reaching out to some of our coaches to create some at-home workout videos to post online so that campers can stay fit and ready for 2021!  We’ll let you know as soon as those are made available. 

 

On a personal note, I'm really going to miss seeing all the campers and families this summer.  One of my favorite things about camp is watching the kids grow from year to year, becoming junior counselors ... and then, eventually, hiring them as counselors!  I'm also sad to not be able to meet our first-time campers.   

 

I thank all of those that have reached out with kind words and support. It really means a lot to this small-business owner! I look forward to seeing everyone in Summer 2021 ... I hope that everyone stays safe and healthy.  

 

Sincerely,

 

Tamar Hill

Director, Spartan Allstars Sports Camp


 

FAQs

What do I need to do? Nothing! We will start issuing refunds and credits starting on Tuesday, April 28, 2020. The process must be done manually, one at a time, for each individual registration. Please allow 2 weeks to process all registrations. Once your refund has been processed, you will receive an email confirmation from ActivityHero.

 

Example 1: I signed up for 2 camper sessions. How much will I get back? You will receive all but $150 ($75 x 2 sessions). However, we will convert that $150 into Spartan Allstars credit to be used for any family member through 2021.

 

Example 2: I signed up for 1 Camper and 1 Junior Counselor. How much will I get back? You will receive all but $125 ($75 x 1 camper session and $50 x 1 JC session). However, we will convert that $125 into Spartan Allstars credit to be used for any family member through 2021.

I don't need a cash refund. Can you give me full credit for next summer instead?  Absolutely! Email us immediately, so that we don't accidentally issue a refund.

 

I didn't receive an email from ActivityHero. Don't panic! Often emails are sent to SPAM or parents have multiple email addresses and forget which one they used to register. Log into your ActivityHero account and check "My Registrations" to see your status. You can check ActivityHero at any time. You should also see your credit listed for next summer. If your refund has not been issued by May 12, please email us.  

 

What if I was signed up for a payment plan? We've requested that ActivityHero cancel all payment plans. If we missed one (and there are a lot!) and you were charged after Monday April 27, 2020, please email us and we will issue you the appropriate refund/credit.

 

I already cancelled. Will I get more money back? Yes! We will go through all registrations to ensure that all families receive the appropriate money back.

 

A $75 (or $50) refund is less than 50% of my tuition. What will happen?  We will look at each registrant individually. You will receive whichever value is more advantageous to the parent.  

 

I don't want credit. I want my full amount back. Unfortunately, this is just not possible. We are giving more than the 50% cash refund as stated in your original registration AND giving a future credit for the withheld deposit. This is as close to a "full refund" as we can offer. We hope that you understand. 

Aren’t there government programs to help small businesses? Why don’t you apply so that I can get a full refund?  We are applying, but have thus far had zero success. Even if we qualify and funds are available, early projections on what we would qualify for would not be sufficient to cover operating expenses. 

 

Updated: 03/25/20

The Spartan Allstars Sports Day Camp staff would like our families to know that we are carefully following the developments surrounding the COVID-19 virus. Currently, the governor has issued a "Shelter in Place" directive in an effort to slow the spread of the virus.  Presently, the governor's order is in place until April 19th.  At this time, we plan to open camp starting June 8th, 2020.

 

We are prepared to implement the following policies and procedures:

 

  1. To continue social distancing efforts, students will be kept in small groups during normal activities as well as breaks and lunch.

  2. Sanitizing equipment between groups (balls, racquets, etc.)

  3. Campers washing or sanitizing hands before starting each new activity.

  4. Limiting direct contact activities (i.e. wrestling, martial arts, etc.)

  5. Any camper complaining of illness will immediately be sent home.

​​

We sent an email out to all registrants on 3/13/20 about our updated flexible policy given the COVID-19 situation.  We have recently added information regarding families on payment plans.

COVID-19 UPDATED FLEXIBLE CANCELLATION POLICY:

For registrations made up to April 30, 2020:

  • As usual, Families can change to another available 2020 session and pay only the difference in session price, if any. 

  • In the event the session needs to be cancelled due to health advisories, you will receive full credit* for a future session.

  • All credits* must be used by Sept 1, 2021 and can be used for another family member.

  • If the session is cancelled due to low enrollment, your payment will be refunded back to your credit card.

  • Our Cash back policy remains unchanged, until May 8, you may request a refund minus a 50% non-refundable deposit. 

  • For families on a payment plan, you can contact us to have your payments pushed back to be due 2 weeks before your first session begins.  This gives you more time to see how the COVID-19 situation develops before making a decision.

 

ORIGINAL CANCELLATION POLICY: 

There is a NON-REFUNDABLE 50% deposit once signed up for Camp.

Starting May 8th, no refunds will be issued for any reason, however you may transfer between 2020 dates at no charge.

There are no make up days.​

 

If you have any questions or concerns, please do not hesitate to email us. Thank you so much!

 

Camp Location: 

La Canada High School

4463 Oak Grove Drive  

La Canada, CA 91011

 

 

Mailing Address:

38 N. Lotus 

Pasadena, CA 91107

Call us:

(818) 473-0005

Email:

spartanallstarscamp@gmail.com

© 2012 by SPARTAN ALLSTARS