COVID-19 RESPONSE

COVID-19 Update 4/15/21

Answering some of our Parents' FAQ...

What are the guidelines you're following for safety measures?

We are strictly following the LA County Health Department Reopening Protocol for Day Camps. This document is updated from time to time, with the last update being on March 14th, 2021. I'd imagine another iteration or two will come out before or possibly during Camp. However, until then, this document dictates operations and all planning is based around their guidelines.

We reserve the right to take other "common sense" measures beyond this document which will help keep Camp operations safe and smooth for all involved.

What do you mean when you say "Campers will wear masks when appropriate?" Will Staff wear masks?

According to the LA County Public Health Department: "All visitors and campers are required to wear masks while at camp, except while swimming, napping, eating/drinking, or engaging in outdoor activities that require heavy exertion. (such as jogging). These heavy exertion activities should be done while maintaining at least 8ft of distance from others. This applies to all adults and to children 2 years of age and older. Only individuals who have been instructed not to wear a mask by their medical provider are exempt from wearing one."

At this time, all indoor activities will require masks. All time outside that is not considered "heavy exertion" will require masks (including traveling between activities.)

Will Camp be outdoors all day?

As much as we'd love to say that everything will be outdoors, we must factor in the sun and heat related issues! The Campers will move from indoor to outdoor activities just as in the past. Proper sanitation of equipment/rooms will take place between groups and all LA County Public Health Department guidelines will be followed.

Will Groups ever mingle?

The only time another group will "mix" with another group will be during swim. At all other times, the groups will be playing and eating within their own group. No large group gatherings will take place.

Will all Staff be vaccinated?

We will strongly encourage all staff to be vaccinated. However, in some cases it might not be medically appropriate for some individuals to do so. Most staff are already vaccinated because of their roles as educators.

Will Campers be required to be vaccinated?

We will NOT require Campers to show proof of vaccination this summer.

What activities will NOT be offered this summer due to COVID concerns?

Due to their more "hands on" nature, we will not be offering Wrestling or Martial Arts this summer. Other activities will be modified appropriately to promote safety and physical distancing.

How many Campers will be in a group?

As of today, LA County has a strict cap of 14 Campers per Group. "Campers should remain in the same space and in groups as small and consistent as practicable. Keep the same campers and staff with each group and include campers from the same family in the same group, to the greatest extent practicable. The maximum cohort size permitted in a day camp setting is up to 14 campers and up to 2 supervising staff."

Although LA County might allow larger groups in the future, at this time, we won't go any higher than 12-14.

As mentioned, as the LA County Department of Health adjusts their guidelines, so will we. We are committed to making Camp as safe as possible for all participants. We cannot guarantee that no camper will contract COVID while at Camp, however, we will be vigilant in trying to prevent it. 

COVID-19 Update 1/6/21

We will work closely with local health officials, LCUSD and reference the CA, County and CDC guidelines when planning the reopening of Camp this summer. Although every effort will be made to ensure a clean and safe environment for Campers and Staff, there is still a risk of contracting the virus while at camp. As we get closer to summer, many things will change, but safety precautions may include, but are not limited to:

  • Temperature check upon arrival at Camp.

  • Limited group capacity and contact with other groups.

  • Limited large group gatherings: staggered lunches and breaks within the groups.

  • No lockers issued.

  • Following social distancing guidelines.

  • Sanitizing equipment between groups, hand sanitization before every activity, and frequent hand washing breaks.

  • Face coverings when appropriate.

  • Car line pick up and drop off.

  • No parents/visitors will be allowed on site.

  • Modified 1st Day check in.

  • No Aftercare available.

  • All staff will participate in extensive training on our new procedures.

 

COVID-19 Updated 4/28/20

 

Dear Camp Families:

 

The health and safety of our campers is, and always will be, our top priority. Sports, by its very nature, requires close direct or indirect physical contact with other coaches, campers, balls, and/or other equipment. Additionally, the very nature of a children’s summer camp is for campers to engage in a social and interactive experience.

 

After careful thought and consideration to our campers, their families, and staff, we recognize the physical and social distancing limitations of camp and the resulting potential exposure risks to COVID-19.

 

Although we LOVE seeing our campers each summer, we feel the responsible thing to do is to cancel Spartan Allstars Sports Camp this summer. We know this is disappointing for all involved, both for us as coaches and for the campers and their families. The other activities normally held at La Cañada High School in the summer (Summer Acting Camp, Spartan Basketball Camp, Summer Film Camp, and ALF) are closing as well to help protect our beloved community.  

So what does this mean for our families and refunds?  We understand that many families are experiencing financial hardship at this time. Spartan Allstars is a small business and, although seasonal, we have year-round expenses and monies that have already been spent in anticipation for the full operating season (advertising, equipment, T-shirts, office, lease, etc.). Offering a FULL refund is literally impossible. 

 

While offering a full refund is literally impossible during this stressful time, we want to give families back as much of their tuition that is possible, while maintaining our base operating expenses. 

 

APRIL 28, 2020 COVID-19 CANCELLATION UPDATE:

Over the next 2 weeks, we will issue refunds and credits as follows:

  • For Campers: Refund minus $75 non-refundable deposit per session. However, this non-refundable deposit will be converted into Spartan Allstars credit for any family member in 2021. The credit is stored on ActivityHero for your convenience.

  • For Junior Counselors: Refund minus $50 non-refundable deposit per session.  However, this non-refundable deposit will be converted into Spartan Allstars credit for any family member in 2021. The credit is stored on ActivityHero for your convenience. Please contact us if your youngest child is going into 9th grade next fall.

 

Additionally, we are reaching out to some of our coaches to create some at-home workout videos to post online so that campers can stay fit and ready for 2021!  We’ll let you know as soon as those are made available. 

 

On a personal note, I'm really going to miss seeing all the campers and families this summer.  One of my favorite things about camp is watching the kids grow from year to year, becoming junior counselors ... and then, eventually, hiring them as counselors!  I'm also sad to not be able to meet our first-time campers.   

 

I thank all of those that have reached out with kind words and support. It really means a lot to this small-business owner! I look forward to seeing everyone in Summer 2021 ... I hope that everyone stays safe and healthy.  

 

Sincerely,

 

Tamar Hill

Director, Spartan Allstars Sports Camp


 

FAQs

What do I need to do? Nothing! We will start issuing refunds and credits starting on Tuesday, April 28, 2020. The process must be done manually, one at a time, for each individual registration. Please allow 2 weeks to process all registrations. Once your refund has been processed, you will receive an email confirmation from ActivityHero.

 

Example 1: I signed up for 2 camper sessions. How much will I get back? You will receive all but $150 ($75 x 2 sessions). However, we will convert that $150 into Spartan Allstars credit to be used for any family member through 2021.

 

Example 2: I signed up for 1 Camper and 1 Junior Counselor. How much will I get back? You will receive all but $125 ($75 x 1 camper session and $50 x 1 JC session). However, we will convert that $125 into Spartan Allstars credit to be used for any family member through 2021.

I don't need a cash refund. Can you give me full credit for next summer instead?  Absolutely! Email us immediately, so that we don't accidentally issue a refund.

 

I didn't receive an email from ActivityHero. Don't panic! Often emails are sent to SPAM or parents have multiple email addresses and forget which one they used to register. Log into your ActivityHero account and check "My Registrations" to see your status. You can check ActivityHero at any time. You should also see your credit listed for next summer. If your refund has not been issued by May 12, please email us.  

 

What if I was signed up for a payment plan? We've requested that ActivityHero cancel all payment plans. If we missed one (and there are a lot!) and you were charged after Monday April 27, 2020, please email us and we will issue you the appropriate refund/credit.

 

I already cancelled. Will I get more money back? Yes! We will go through all registrations to ensure that all families receive the appropriate money back.

 

A $75 (or $50) refund is less than 50% of my tuition. What will happen?  We will look at each registrant individually. You will receive whichever value is more advantageous to the parent.  

 

I don't want credit. I want my full amount back. Unfortunately, this is just not possible. We are giving more than the 50% cash refund as stated in your original registration AND giving a future credit for the withheld deposit. This is as close to a "full refund" as we can offer. We hope that you understand. 

Aren’t there government programs to help small businesses? Why don’t you apply so that I can get a full refund?  We are applying, but have thus far had zero success. Even if we qualify and funds are available, early projections on what we would qualify for would not be sufficient to cover operating expenses. 

 

Updated: 03/25/20

The Spartan Allstars Sports Day Camp staff would like our families to know that we are carefully following the developments surrounding the COVID-19 virus. Currently, the governor has issued a "Shelter in Place" directive in an effort to slow the spread of the virus.  Presently, the governor's order is in place until April 19th.  At this time, we plan to open camp starting June 8th, 2020.

 

We are prepared to implement the following policies and procedures:

 

  1. To continue social distancing efforts, students will be kept in small groups during normal activities as well as breaks and lunch.

  2. Sanitizing equipment between groups (balls, racquets, etc.)

  3. Campers washing or sanitizing hands before starting each new activity.

  4. Limiting direct contact activities (i.e. wrestling, martial arts, etc.)

  5. Any camper complaining of illness will immediately be sent home.

​​

We sent an email out to all registrants on 3/13/20 about our updated flexible policy given the COVID-19 situation.  We have recently added information regarding families on payment plans.

COVID-19 UPDATED FLEXIBLE CANCELLATION POLICY:

For registrations made up to April 30, 2020:

  • As usual, Families can change to another available 2020 session and pay only the difference in session price, if any. 

  • In the event the session needs to be cancelled due to health advisories, you will receive full credit* for a future session.

  • All credits* must be used by Sept 1, 2021 and can be used for another family member.

  • If the session is cancelled due to low enrollment, your payment will be refunded back to your credit card.

  • Our Cash back policy remains unchanged, until May 8, you may request a refund minus a 50% non-refundable deposit. 

  • For families on a payment plan, you can contact us to have your payments pushed back to be due 2 weeks before your first session begins.  This gives you more time to see how the COVID-19 situation develops before making a decision.

 

ORIGINAL CANCELLATION POLICY: 

There is a NON-REFUNDABLE 50% deposit once signed up for Camp.

Starting May 8th, no refunds will be issued for any reason, however you may transfer between 2020 dates at no charge.

There are no make up days.​

 

If you have any questions or concerns, please do not hesitate to email us. Thank you so much!